You can use Customer Satisfaction

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It means that every business decision you make has to reflect consideration for your customers and not just business. You need to prioritize customers while making decisions and benefit your customers. Remember, happy customers, give repeat business, promote your brand online and offline through recommendations, & referrals, and will be with you for the long haul. Listen and Monitor Feedback Across All Channels Indeed, customers won’t give you feedback if you don’t ask for it, but there is one place where you can have honest and authentic customer views and experiences – Online. Social media has become one of the popular places for word-of-mouth marketing.

Customers share the stories of their experiences with a   Cambodia Email List brand, the issues they faced, and how effectively the company handled them. If you want to learn how to measure customer satisfaction, this is where you begin. Image Source If your customers are disappointed in your brand, you will know about it — along with a thousand other people. You can certainly use this organic feedback to your advantage by monitoring it. Keep tracking comments on your social media posts, posts you get tagged in, and in what context people review your products/services. You will get a general idea of your brand image to your customers and what areas you need to work on.



Measure Customer Satisfaction at Regular Intervals Surveys (CSAT) to ask customers if they are satisfied with products/services and the overall experience. Using a survey feedback and analysis tool like Qualaroo, you can schedule the surveys and automate the whole process. You can also see analytics and reports from the data to drive actionable insights. Try to measure customer satisfaction every 90 days during the customer lifecycle; no more no less. If you measure CSAT too often, then you run the risk of annoying customers, and also the results you will get won’t be accurate. Methods of Collecting Customer Feedback Here are some tried and tested ways to measure customer satisfaction and help you improve the overall experience.