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What data is processed by AI at Credit Agricole? AI processes data necessary to implement individual customer instructions, including customer authentication, in accordance with the scope also required in the conversation with the advisor . Are there other areas where you use AI? Yes, in the mobile application in PFM Personal Finance Manager. Our first and main goal is to teach the client how to properly manage finances. The basic key to analyzing the customer's situation is his behavior and transactions. They are the main engine driving the AI ​​mechanism in the PFM area. Proper categorization using the machine learning model allows you to perform basic analyzes of the client's expenses and inflows,


estimate his financial status over historical and future transactions, also taking into account the invested money and all liabilities. This allows you to estimate the state of your assets and respond appropriately with proposals and actions encouraging the client,  to build Algeria WhatsApp Number a financial cushion. What actions are you taking to increase the use of AI at Credit Agricole, and where do you get your knowledge from? Technologies based on artificial intelligence are the future. According to the Genesys report, banks are leading in customer experience, supporting customers in their path through channels and educating them in selfservices. We are open to new solutions.





We have many trusted partners with whom we have been implementing new solutions for years. They are also a source of inspiration for us. We also follow trends and solutions ourselves. We attend industry conferences, share our experiences and look at the experiences of others. List the  most important benefits and  limitations that you notice when using AI in your everyday work? The most important benefits of using AI are, of course, quick and easy access for the customer to carry out simple instructions. Possibility to automate service, freeing up the advisor's time to analyze more complex client matters. Thanks to the possibility of continuous training of the telebot, we increase the effectiveness of understanding the customer's .